Refund policy

Refund and Return Policy.

At Polyvault Auto, we are committed to ensuring that you are satisfied with your purchase. Please take a moment to review our refund policy, as it outlines the terms under which we operate.

1. Non-Refundable Orders
Once an order is placed and confirmed, it is considered final. Unfortunately, we do not offer refunds for any reason after an order has been booked. We encourage customers to carefully review their selections before completing their purchase.

2. Damaged Parts
If you receive any parts that are damaged due to transit, we understand how disappointing that can be. To address this, we will replace any damaged items free of charge. To initiate the replacement process, please follow these steps:

- Contact Us: Reach out to our customer service team within 7 days of receiving your order.

- Provide Details: Include your order number and a description of the damage, along with photographs if possible.

- Return Process: We will provide you with instructions on how to return the damaged parts.

3. Exchanges
We want you to be completely happy with your purchase. If you wish to exchange an item, please note the following:

- Unopened Boxes Only: Exchanges are only accepted if the original packaging is unopened and in its original condition.

- Timeframe: Please notify us within 7 days of receiving your order if you wish to proceed with an exchange.
- Shipping Costs: You are responsible for return shipping costs when exchanging items.

4. Return Shipping
For replacements or exchanges, please return the items to our factory. To ensure a smooth process, please:
- Use Proper Packaging: Ensure that the item is securely packaged to prevent further damage during transit.
- Shipping Label: Include a copy of your original order confirmation with the return shipment.
- Cost of Return: Please note that you will be responsible for the cost of return shipping, except in cases where items were received damaged.

Terms of Service

By placing an order with [Your Company Name], you agree to comply with and be bound by the following terms and conditions:

1. Order Confirmation
All orders placed with [Your Company Name] are subject to confirmation and product availability. We reserve the right to cancel any order at our discretion, especially if there is a pricing error or if the product is out of stock.

2. Payment
Payment is required in full at the time of order placement. We accept various forms of payment. Your payment information will be processed securely.

3. Shipping
We will ship your order to the address provided at checkout. It is your responsibility to ensure that this information is accurate. We are not liable for any lost or misdirected packages resulting from incorrect shipping details. Please allow 7-8 working days for processing and shipping, as timelines may vary.

4. Product Descriptions
While we strive to provide accurate and detailed product descriptions, we cannot guarantee that all information, including pricing and availability, is entirely free of errors. We reserve the right to correct any inaccuracies and adjust prices as needed.

5. Limitation of Liability
In no event shall Polyvault Ventures Private Limited be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. This includes but is not limited to, any loss of data or profits, even if we have been advised of the possibility of such damages.

6. Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be handled in accordance with the applicable laws of India.

7. Modifications
We reserve the right to modify these terms and policies at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Your continued use of our services constitutes acceptance of the revised terms.

8. Contact Information
For any questions, concerns, or requests regarding our refund policy or terms of service, please feel free to contact us at sales@polyvaultauto.com. Our customer service team is here to assist you. We appreciate your business and look forward to serving you!!